SAP Knowledge Base Article - Preview

3435128 - How to troubleshoot onboarding initiation / signature task issue - Onboarding

Symptom

This KBA mainly focuses on situations where such errors can be directly resolved by Restarting Error Task, providing customers with a solution to check whether errors can be reproduced.

Common issues:

1. Candidate is missing from the Onboarding Dashboard after initiating onboarding from RCM.

2. The Compliance Task wasn't generated for the candidate, and the candidate is stuck at the Compliance Step.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

Compliance Tile, Compliance Tile did not trigger, Compliance, Onboarding initiated, candidate missing, BPE Monitor Process error, trigger, no, candidate, onboarding , KBA , LOD-SF-OBX-BPE , BPE Process Flow , How To

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