Symptom
Error 'Something went wrong while enabling optimized view mode, please create a SAP incident' appears when trying to save a classic story after enabling optimized view mode in SAP Analytics Cloud.
Environment
SAP Analytics Cloud 2024.2.6
Reproducing the Issue
- Login to SAC.
- Open a story in classic mode.
- Navigate to 'Save' dropdown > Enable Optimized View Mode.
- Save the story.
Notice the error 'Something went wrong while enabling optimized view mode, please create a SAP incident'.
Cause
Unsupported features and widgets added.
Resolution
Unsupported Feature is used in classic mode due to which while enabling optimized view mode and clicking on save it is showing error. Refer to the help document of the unsupported features in optimised story experience - https://help.sap.com/docs/SAP_ANALYTICS_CLOUD/00f68c2e08b941f081002fd3691d86a7/2d00f5ff0c9245a99a9df96cb83236a9.html
See Also
- https://help.sap.com/docs/SAP_ANALYTICS_CLOUD/00f68c2e08b941f081002fd3691d86a7/2d00f5ff0c9245a99a9df96cb83236a9.html
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
Keywords
SAP Analytics Cloud, Optimized View Mode, Unsupported Features, Widgets. , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem