Symptom
While logging into the Excel Add-In an error occurs, "Invalid User or Password"
Environment
SAP Business ByDesign
Reproducing the Issue
- Open Excel
- Logon to the Plugin with a user name which contains i.e. characters like ś
- The error appears
Cause
While special characters like ś or similar characters as in Spanish, French or east European languages can be used to logon to the browser itself, Office and Excel and Outlook do not allow such characters in User ID to logon.
Resolution
- Open the work center Application and User Management
- Go to Business User view
- Search for the user and change the User ID to standard characters
The User Name still can use such special characters.
Keywords
Excel error, Logon Error, Password and User. , KBA , SRD-CC-OIN-XL , Excel Integration , Problem
Product
SAP Business ByDesign all versions