SAP Knowledge Base Article - Public

3435316 - The job 'Close Onboarding Process Job' is not working to archive candidates - Onboarding

Symptom

The job 'Close Onboarding Process Job' to archive processes in batch was created in Provisioning but the hired candidates are not being archived. 

Environment

SAP SuccessFactors Onboarding

Cause

  • Cause 1 - The job 'Close Onboarding Process Job' checks the period configured in the rule 'SAP_ONB2_ProcessClosurePeriodConfig' to archive the candidate's processes. If the period configured is '0' the job will not work as expected. 
  • Cause 2 - Pending workflow in Manage Pending Hires

Resolution

In order to solve the issue:

  • Solution 1 - please adjust the rule with a valid period value as for example '30', '60' or '90' days. 
  • Solution 2 - It is not possible cancel the Onboarding process because the workflow for Manage Pending Hires is in progress. Either wait for the workflow to be completed, rejected, or deleted and try again. 

See Also

Keywords

Onboarding, obx, archive, job, candidates, hired, hire, time, period, days, status, tasks, pending, batch, close, process, rule, closure, config, workflow , KBA , LOD-SF-OBX-JPC , Process close job , Problem

Product

SAP SuccessFactors Onboarding all versions