SAP Knowledge Base Article - Public

3435324 - Unable to fetch form data error for I-9 section 2

Symptom

When HR Admin tries to access  I-9 section 2 tile they receive the following error: Unable to fetch form data 



Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login into instance 
  2. Try to access I9 Section 2 Task on dashboard
  3. Error Received: Unable to fetch form data 

Cause

  • stateNav is not present in API Center - OData API Data Dictionary under any FO Object
  • Please note that for US Compliance/I9/E-verify to work it would require the stateNav field to be present under"FOCorporateAddressDEFLT"

Resolution

  • In Provisioning, under Succession Management, kindly update the"Import/Export Country/Region Specific XML for Corporate Data Model"
  • Do update the stateNav within this template and maintain the same for the country USA
  • After import the correct xml, I would request you to kindly check in the API Center - OData API Data Dictionary for"FOCorporateAddressDEFLT" if the city field is present

Keywords

FOCorporateAddressDEFLT/stateNav, Section 2, I9 Error , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem

Product

SAP SuccessFactors Onboarding