3435474 - Credit Hours for completed Learning History record not being updated via Import Data tool

Admin is attempting to edit/update the the credit hours value for Learning History records through the Import Data / Learning History functionality.

The file is successfully getting processed without any errors but the credit hours are not getting updated.

SAP SuccessFactors Learning

1. Navigate to System Administration > System Management Tools > Import Data
2. Ensure that Learning History is selected as the Entity Type
3. Select Update as the Import Option
4. Upload file which contains the changes to be made including the changes to Credit Hours.
5. Submit the file for processing
6. File processes successfully but the Credit Hours values remain unchanged.

Credit Hours cannot be updated due to the configuration of the completion status which is associated with the Learning History record.

When you review the configuration of the completion status you will notice that the checkbox for ‘Credit Given’ is not selected. Therefore it’s not possible to add any value to the Credit Hours value.

You would need to consider updating the completion status and enable the Credit Given checkbox. Once done, the the Import Data tool will make the changes to Credit Hours.

KBA 2436676 - Mass Updating/Deleting Learning History Records

credit hours, import data, import data tool, learning history, completion status , KBA , LOD-SF-LMS-IMP , Import Data Tool , How To