SAP Knowledge Base Article - Public

3435529 - Error "Comments were not saved. Try again. If this issue persists, then contact SAP support. " when adding Data Point Comment in SAP Analytics Cloud (SAC) after 2024 QRC1 update

Symptom

  • Error "Comments were not saved. Try again. If this issue persists, then contact SAP support" occurs when attempting to add Data Point Comment in SAP Analytics Cloud (SAC)
  • Issue occurs after 2024 QRC1 update
  • Existing Data Point Comments may also be not visible

Environment

  • SAP Analytics Cloud, Enterprise Edition 2024 QRC1 (2024.2.9 and earlier)

Reproducing the Issue

  1. Log on to SAC tenant.
  2. Open one story.
  3. Right-Click into a table-cell: Add data point comment.
  4. Write something into the comment and press Add comment.
    => Wait a few seconds. Message appears: "Comments were not saved. Try again. If this issue persists, then contact SAP support. "

Cause

  • In 2024 QRC1 release Data Point Comments now support comments defined on properties of dimensions as well as dimension members.

  • Due to this enhancement, two use cases were identified where data point comments failed:
  1. A dimension property is non-text (Integer or Decimal) and the property contains no value for some dimension members, any data point comment that references these dimension members will fail to show existing comments and fail to allow new comments to be saved.
  2. A dimension has a name that corresponds to a SQL reserved keyword (such as GROUP, RANK, SORT). In this case it does not matter if the property is a text or non-text property, in both cases entering a new comment will fail and existing comments will most likely not be visible.

Note that the three examples of reserved keywords above is a just a small example. There are potentially hundreds of keywords that may result in this error.

Resolution

Workaround:

All properties of non-text type must be filled with some placeholder value.

If any property is named after a suspected keyword the only workaround solution is to delete this property and create a new one with a non-reserved keyword.

Development is currently working on a fix for both of these issues and will release it as soon as it is finished and validated.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Sac, Acquisition, Model, Connect, Story, Tenant, Import, Failed, Using, Working, DPC, data point comment, comments, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, DPC, data point , KBA , LOD-ANA-CMT , SAC collaboration, commenting , LOD-ANA-PL-DPC , Data Point and Dimension Commenting , Problem

Product

SAP Analytics Cloud 1.0