3435558 - Connectivity issues when accessing SAP Solution Manager from business process model connector for SAP Signavio solutions

When using the business process model connector for SAP Signavio solutions (New SolMan Connector), a customer can encounter connectivity issues when trying to access SAP Solution Manager from the cloud application via their SAP Cloud Connector.

At this point, the SAP Cloud Connector has been installed, configured and connected to the BTP subaccount from which they subscribed to the New SolMan Connector.

This is typically encountered early in initial configuration of the solution.  It would appear when trying to select a SolMan Process Documentation Solution from the drop down on the synchronisation project configuration screen.  This will show a "processing bubbles" whilst for waiting for the connection.  This then will timeout after ~60 seconds.

Synchronisation Project configuration cannot continue at this point

The following software is use:

• business process model connector for SAP Signavio solutions (BTP based free SaaS app from SAP Signavio)
• SAP Cloud Connector hosted in a customer data centre
• SAP Solution Manager 7.2 hosted in customer data centre

"business process model connector for SAP Signavio solutions" "SAP Solution Manager" "SAP Cloud Connector" "Kyma Connectivity Proxy" , KBA , BPI-SIG-CA-BMB , business process model connector for SAP Signavio solutions , Known Error