Symptom
The "My Team" query does not populate in offline mode despite setting it available in the offline settings - data download rules.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP Cloud for Customer
Reproducing the Issue
1. Login to C4C
2. Go to General settings - Offline settings
3. Go to Data download Rules
4. Add the "My Team" query under the relevant Workcenter view and business roles (in this case workcenter view - Employees and business role - Administrator)
5. Go into offline mode
6. Open the relevant Workcenter (in this case Employees).
7. Notice that "Default" comes up in the query and "My Team" Query does not appear in the drop down as well.
Resolution
To do the "my team calculation" we will need the complete org. unit hierarchy, but this complete org. unit hierarchy may or may not be available in offline, therefore we do not offer the "my team query" in the OWL in offline mode. This is currently a limitation
Keywords
My team Query, Default , KBA , AP-RC-MOB-OFL-RT , Offline Runtime , Problem