3435935 - The previous sections of Form I-9 are incomplete for the selected user. Please complete them to proceed - Onboarding

When attempting to re-trigger the I-9 Process Flow user receives an error.

Error: "The previous sections of Form I-9 are incomplete for the selected user. Please complete them to proceed.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Onboarding

1. Navigate to BPE Monitor Process.
2. In the variable field search for the candidate using "onboardingProcessId=" or "userSysId=".
3. Confirm if I-9 process is complete for the candidate.
4. See that Section 2 is not completed/unfinished.

Section 2 was not completed.

Complete Section 2 for the candidate then the process flow for the candidate can be restarted without the error.

1. Log onto BizX on the homepage.
2. Click on I-9 Compliance Tile.
3. Complete Section 2.

I-9, I9, Process flows, I-9 Process flows, I9 Process flows, SuccessFactors, Onboarding, I9 error , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem