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3435971 - Unexpected HANA DB System Replication Shutdowns Due to HANA_CALL Timeout While Accessing Configuration Files

Symptom

  1. SAP HANA database with System Replication setup is in place.
  2. The Pacemaker High Availability cluster performs unexpected actions like triggering a takeover or a shutdown of the HANA DB.
  3. Operating System logs indicate HANA_CALL timeouts while running python script 'getParameter.py' to get configuration parameter values:
    yyyy-mm-ddThh:mm:ss.uuuuuu+00:00 <hostname> SAPHana(rsc_SAPHana_<RESOURCE>)[000000]: WARNING: RA: HANA_CALL timed out after 60 seconds running command 'python getParameter.py --key=global.ini/system_replication/actual_mode --key=global.ini/system_replication/mode --sapcontrol=1'
 


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Environment

SAP HANA, platform edition 2.0

Product

SAP HANA, platform edition 2.0

Keywords

SAP HANA DB, System Replication, Pacemaker, HANA_CALL Timeout, getParameter.py, File system issue, Hardware issue, I/O speed, Disk latency , KBA , HAN-DB-HA , SAP HANA High Availability (System Replication, DR, etc.) , Problem

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