SAP Knowledge Base Article - Public

3435995 - [Onboarding] Users are not synced with IAS when performing Rehire with New Employment


While performing Rehire with New Employment, the candidates IAS Sync is not successful when Business Email is removed/not maintained from the candidates profile.


SAP SuccessFactors Onboarding


  • For Rehire with New Employment, business email is wiped out for the person after accepting a rehire in second rehire check. IAS sync for Rehire with New Employment is failing because the sync job is picking email address from old (terminated) user sysinfo. 
  • As email is wiped out from terminated user sysinfo, account provisioning in IAS is failing because email is a mandatory field in Target System.
  • This is a known issue and our Engineering are team are working on a permanent fix for the same.


Permanent Fix:

  • The fix is scheduled to be released in 1H 2024 (2405) Release.

Workaround : 

We will have to add the wiped out Email Address in the old User Sys Info

  • In the New Hire Data Review step after the Rehire is Accepted, they will only see the primary email address. 

  • We need to add the business email type with value as personal email address (highlighted the fields which needs to be updated)

  • Once a scheduled HRIS sync job runs, old employment user sysinfo will be updated with the email address set as business email above.
  • Once old employment has the email populated, IAS sync should be successful for this user.


Rehire with New Employment, IAS, Real Time Sync, RONE, Rehire, IAS Email , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem


SAP SuccessFactors Onboarding all versions