3436021 - Different Dispatcher Time Zone Offsets Technician Work Time Patterns

• Technician availability and assignment times appear shifted when the planning board is viewed from a different time zone. The board renders times in the viewer/dispatcher’s local time, so shifts and assignments look earlier or later than they are for the technician, and may appear to fall outside the technician’s actual working hours.

Example:

• UK technician with a 09:00–17:00 local shift; dispatcher in Indonesia (UTC+8).
• Expected display on the dispatcher’s board: 17:00–01:00.
• Observed behavior: the board shows 09:00–17:00 in the Indonesian time zone, creating an 8-hour misalignment.
  
  

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

SAP Field Service Management

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