3436094 - SAP CPQ Workflow GET and POST APIs are inconsistent with the environment

When calling SAP CPQs "POST /api/workflow/v1/workflow/bulk" endpoint, if any existing workflow status transitions exist on the environment that are in conflict with the bulk change, the API returns 400 even if the changes within the bulk update would have removed that conflict as part of the update.

SAP SALES CLOUD CPQ

Given a workflow contains:
1. My Quotes: Approved -> Approved: Copy

And a bulk update contains:

2. My Quotes: Approved -> Open: Copy

Even though the bulk update has removed (1), the API will return 400, with an error message that claims (2) is in conflict with (1)

Please contact the CPQ Support team as we would need to make a certain change in the backend of your environment to resolve this issue.

3300146 - How to contact SAP CPQ Support team?

Parameter, Bulk, API, Workflow API, Approved, Copy, DeleteWorkflowConfigurationBeforeInsertInBulkAPI    , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem