3436272 - All other users see individual queries and responses when a single user submits a query to Joule

Symptom

When a user submits a query to Joule, that users query and response details shows up on all other users' Joule screens. All users come to see individual queries and responses.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

One user submits a query to Joule
that users query and response details shows up on all other users' Joule screens. All users come to see individual queries and responses.

Resolution

Joule relies on the subject name identifier in the IAS tenant application for the BTP sub-account to uniquely identify the users.

For example, if you set the subject name identifier with "Email", however multiple users are sharing the same email address, such issue will happen.

Please check from the corresponding IAS tenant application for the BTP subaccount, make sure the "Subject name identifier" value uniquely to each user.

Keywords

SAP SuccessFactors, Joule, SF, Digital Assistant, 2H2023, release, AI, copilot, query, queries, joule queries , KBA , LOD-SF-PLT-DA , Joule in SuccessFactors , CA-JOULE , Joule , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , How To

Product

SAP SuccessFactors HCM Suite all versions