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3436438 - Failed to copy Tenant due to error: "Get backup log mode failed: inactive server;Catalog master is not active"

Symptom

  1. Error Message in HANA Studio:
    ---
    Could not execute 'CREATE DATABASE <target tenant name>  AS REPLICA OF <source tenant name>  AT '<source HANA Server>:30001'' in 20.700 seconds . 
    SAP DBTech JDBC: [2]: general error: nameserver failed to process the request;ltt exception: exception 7100010: Database replication error: Exception while sending request to source system <IP of source HANA Server>:30001 : 5503 : ltt exception: exception 7100010: Database replication error: Get backup log mode failed: inactive server;Catalog master is not active.
    ---

  2. nameserver_xxx.trc at target server:

    Could not execute 'CREATE DATABASE DB3 AS REPLICA OF DB0 AT 'srvhana42.home.aksnet.com:30001'' in 20.700 seconds . 

    SAP DBTech JDBC: [2]: general error: nameserver failed to process the request;ltt exception: exception 7100010: Database replication error: Exception while sending request to source system 192.168.0.74:30001 : 5503 : ltt exception: exception 7100010: Database replication error: Get backup log mode failed: inactive server;Catalog master is not active.

    [14826]\{100551\}[18/7215033] 2024-02-23 10:38:17.909720 i MultiDB          MDCRequestHandler.cpp(03038) : Created database <target tenant name>(4)
    [14793]\{100551\}[18/7215033] 2024-02-23 10:38:17.909797 i TraceContext     TraceContext.cpp(01347) : UserName=SYSTEM, ApplicationUserName=Administrator, ApplicationName=HDBStudio, ApplicationSource=csns.sql.editor.SQLExecuteFormEditor$4$1.run(SQLExecuteFormEditor.java:938);, StatementExecutionID=281479271684953
    [14793]\{100551\}[18/7215033] 2024-02-23 10:38:17.909797 d TNS              TNSClient.cpp(06022) : Volumes node:
    volumes
    1
      active=yes
      servicetype=nameserver
      location=<source HANA Server>:30001
      path=mnt00001/hdb00001
      catalog=yes
        database=1

    3:2
      active=yes
      servicetype=xsengine
      location=<source HANA Server>:30007
      path=mnt00001/hdb00002.00003
        database=3

    3:3
      active=yes
      servicetype=indexserver
      location=<source HANA Server>:30003
      path=mnt00001/hdb00003.00003
      catalog=yes
      database=3
    [14793]\{100551\}[18/7215033] 2024-02-23 10:38:17.909814 d TNS              TNSClient.cpp(06026) : Database node:
    databases
    4
      name=<target tenant name>
      status=no
      timestamp=1708681097859
      description
      status_details=INIT REPLICA
        restartmode=DEFAULT

    3
      name=<first tenant name of source server>
      status=yes
      timestamp=1590407843406
      description=<first tenant name of source server>-00
      last_catalog_backup_type=file
        restartmode=DEFAULT

    1
      name=SYSTEMDB
      status=yes
      timestamp=1590407833762
      description=SystemDB-<SID of source server>-00
      last_catalog_backup_type=file
        restartmode=DEFAULT

    [14793]\{100551\}[18/7215033] 2024-02-23 10:38:17.909819 i TNS              TNSClient.cpp(06028) : Master not found for 4
    [14826]\{100551\}[18/7215033] 2024-02-23 10:38:17.921677 e nameserver_reque TREXNameServer.cpp(01169) : ltt exception: exception  1: no.7100010  (MultiDB/impl/DatabaseReplicationCommChannelImpl.cpp:82) TID: 14826
      Database replication error: Exception while sending request to source system 192.168.0.74:30001 : 5503 : ltt exception: exception 7100010: Database replication error: Get backup log mode failed: inactive server;Catalog master is not active.
    exception throw location:
     0: 0x00007f7bd0dc9312 in MultiDB::DatabaseReplicationCommChannelImpl::sendRequest(ltt::basic_string<char, ltt::char_traits<char>, ltt::integral_constant<int, 64> > const&, NameServer::Request const&, NameServer::Response&)+0x6e0 at MultiDB/impl/DatabaseReplicationCommChannelImpl.cpp:82 (libhdbbasement.so)
     1: 0x00007f7bd0dccd13 in MultiDB::DatabaseReplicationCommChannelImpl::sendGetServices(ltt::basic_string<char, ltt::char_traits<char>, ltt::integral_constant<int, 64> > const&, ltt::basic_string<char, ltt::char_traits<char>, ltt::integral_constant<int, 64> > const&, ltt::vector<ltt::basic_string<char, ltt::char_traits<char>, ltt::integral_constant<int, 64> > >&, bool&, bool&, bool&, ltt::basic_string<char, ltt::char_traits<char>, ltt::integral_constant<int, 64> >&, bool, ltt::basic_string<char, ltt::char_traits<char>, ltt::integral_constant<int, 64> > const&, ltt::basic_string<char, ltt::char_traits<char>, ltt::integral_constant<int, 64> >&, ltt::basic_string<char, ltt::char_traits<char>, ltt::integral_constant<int, 64> >&)+0x140 at MultiDB/impl/DatabaseReplicationCommChannelImpl.cpp:100 (libhdbbasement.so)
     2: 0x00007f7bd0de573a in MultiDB::DatabaseReplicationImpl::setupReplication(ltt_adp::vector<ltt_adp::basic_string<char, ltt::char_traits<char>, ltt::integral_constant<bool, true> >, ltt::integral_constant<bool, true> > const&, ltt::basic_string<char, ltt::char_traits<char>, ltt::integral_constant<int, 64> > const&, ltt::basic_string<char, ltt::char_traits<char>, ltt::integral_constant<int, 64> > const&, MultiDB::RestartMode, bool, ltt::basic_string<char, ltt::char_traits<char>, ltt::integral_constant<int, 64> > const&)+0xdb6 at MultiDB/impl/DatabaseReplicationImpl.cpp:367 (libhdbbasement.so)
    .
    .
    exception type information:
    - 0: public ltt::exception@0x00007f7bcc12c878
    , method=dbReplication, request=(S)databaseName=<target tenant name>|secureStoreReplicationToken=|source_database=<source tenant name>|source_location=<source HANA Server>:30001|(I)method=0|restartmode=1|(B)startDatabase=1|(SV)services=|
    [14826]\{100551\}[18/7215033] 2024-02-23 10:38:17.980365 e tns_ddl          TNSClient.cpp(02215) : copy database '<target tenant name>' failed.


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Environment

  • SAP HANA 1.0
  • SAP HANA 2.0

Product

SAP HANA 1.0, platform edition ; SAP HANA, platform edition 2.0

Keywords

hana, tenant copy, inactive server, catalog master  , KBA , HAN-DB-HA , SAP HANA High Availability (System Replication, DR, etc.) , Problem

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