SAP Knowledge Base Article - Public

3436517 - How To Use {{uiLink}} Placeholder for Approval Template

Symptom

You would like to understand how to use the {{uiLink}} placeholder when creating an Approval Template.

Environment

SAP Service Cloud Version 2.

Reproducing the Issue

  1. Click on the User Menu.
  2. Click Settings.
  3. Navigate to All Settings.
  4. Click Templates under Emails.
  5. Click +.
  6. Select Template Type as Approval Template.
  7. Navigate to the Placeholder tab.
  8. See the {{uiLink}} is not available to be used.

Resolution

The {{uiLink}} is not an explicit email placeholder which is available in the system, as the same needs to be added when creating the .HTML template in a .HTML editor.

When using the Insert Link option in your .HTML editor, you can choose one of the two options:

  • For URL maintain {{uiLink}}.
  • For Text maintain the desired hyperlink text.

See Also

You can also refer to the SAP Help Portal Documentation.

Keywords

Approval, Template, Approval Process, Placeholder, {{uiLink}}, uiLink, SAP Service Cloud Version 2, SAP Sales Cloud Version 2, V2, How To, , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , CEC-CRM-APR , Approvals for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions