SAP Knowledge Base Article - Public

3436523 - ONB Error Message when opening Welcome Message & Recommend People - Onboarding


When the candidate clicks in the card 'Know your Key People' an application error is being raised. 

All the permissions required were assigned to BPE role. 



SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as the candidate 
  2. Go to 'Know your Key People'
  3. The error message appears


The user assigned as BPE user in the moment of the candidate initiation don't have the BPE User role. 



Please ensure that the user who is setted as the starter for the candidate process in BPE had the OnboardingBPEAdmin with all required permissions

In order to identify this user you can:

  1. Go to BPE: Monitor Processes 
  2. Search for the candidate Onboarding Process Id in 'Variables'
  3. See the user informed in the column 'Started By'


See Also

3255688 - [Onboarding] Error in the Latest Homepage when you click on the Welcome Message Card


Onboarding, obx, card, error, application, email, permission, BPE, user, candidate, onboardee, permissions, home, page, OnboardingBPEAdmin , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , Problem


SAP SuccessFactors Onboarding all versions