Symptom
As an onboardee, while trying to submit an e-signature document, after clicking on "submit" nothing happens.
Environment
SAP SuccessFactors Onboarding 2.0
Reproducing the Issue
1. Log in as an Onboardee
2.Click "Provide your details to get onboarded" on the Home Page.
3. Start Complete your e-Signature -> Accept
4. Click on the "Click to Sign" button.
5. After clicking on "Click to sign" nothing happens
Cause
Microsoft Word is not supported for creating such documents.
In windows 11, if you right click on the file and click on "show more options" then "properties" and navigate to "details" you will see what was the file created in.
Resolution
Use a PDF editor to create these kind of documents, such as PDF-X Change.
Keywords
e-signature, signature, document step, ms word, pdf, pdf creator , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , How To