SAP Knowledge Base Article - Public

3436645 - Error in Supplier Invoice Scanning: Error Occured while Processing the PDF

Symptom

You are trying to scan supplier invoice via intelligent PDF scanning and you get the following error:  Error Occured while Processing the PDF

Environment

SAP Business By Design

Reproducing the Issue

  1. Go to Supplier Invoicing work center
  2. Select view Invoice Scanning
  3. You can see the documents are showing this error status:  Error Occurred while Processing the PDF
  4. Error log: Invalid input to process the invoice / Error in sending request to API; please contact SAP

Cause

There could have been an inconsistency while the master data synchronization run was executed. Please perform the master data synchronization manually and try scanning the PDF once again. 

Resolution

Follow below given steps to execute master data synchronization from your end. 

  1. Go to Application and User Management work center.
  2. Go to Master Data Synchronization view.

There is a Start Synchronization option. Once you execute the same the synchronization will be triggered. 

Keywords

master data synchronization, invoice scanning error, Error Occured while Processing the PDF , KBA , AP-SIP-SIV , Supplier Invoice , SRD-SRM-PRO , Purchase Requests and Orders , Problem

Product

SAP Business ByDesign all versions