SAP Knowledge Base Article - Public

3436645 - Error in Supplier Invoice Scanning: Error Occured while Processing the PDF

Symptom

You are trying to scan supplier invoice via intelligent PDF scanning and you get the following error:  Error Occured while Processing the PDF

Environment

SAP Business By Design

Reproducing the Issue

  1. Go to Supplier Invoicing work center
  2. Select view Invoice Scanning
  3. You can see the documents are showing this error status:  Error Occured while Processing the PDF
  4. Error log: Invalid input to process the invoice / Error in sending request to API; please contact SAP

Cause

The master data synchronization is empty in Application and User Management->Master Data Synchronization, which means the run has not started.

If the master data synchronization is not successful , then the scanning will not work.

Resolution

Both the supplier and company details should be synced before invoice scanning can be done. So, please check if the master data synchronization has started and completed successfully. Once it is started, it will run automatically every night so that the data is always synced. 

Keywords

master data synchronization, invoice scanning error, Error Occured while Processing the PDF , KBA , AP-SIP-SIV , Supplier Invoice , SRD-SRM-PRO , Purchase Requests and Orders , Problem

Product

SAP Business ByDesign all versions