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SAP Knowledge Base Article - PublicSymptom
In the Teams add-in, when opening a visit you see a field that should not show up, or you can't see a field which should be appearing.
Environment
SAP Cloud for Customer
Reproducing the Issue
On Teams Add-in:
- Open a Visit.
- A field that is not relevant is present (e.g. Perfect Store visit).
Cause
The view on Teams for Visits is mirroring Visits quick view (Accessed via Visits Work Center > Visits view).
In case there are no modifications in this screen (Change Transactions), only the default fields on this screen will show up.
Resolution
You need to modify the Quick view screen using Adaptation mode on the C4C UI.
All the changes done (field show/hidden) will reflect on Teams.
See Also
Keywords
Temas, QV, Addon, Add-on, Adapt, Integration, Visit, hide, appear , KBA , LOD-CRM-TMS , Microsoft Teams Collaboration Channel , How To
Product
SAP Cloud for Customer core applications 2402
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