SAP Knowledge Base Article - Public

3436703 - IAS login fails when ONB Data Privacy Statement is enabled - Onboarding

Symptom

Candidates cannot login the instance while the ONB Data Privacy Statement (DPCS) is enabled

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. As admin, go to Data Privacy and Consent Statement settings.
  2. Click the checkbox to enable the DPCS Onboarding
  3. Now, login as the New Hire
  4. Notice that it is only loading. 

Cause

It's a known issue. Engineering is working in a definitive fix. 

Resolution

Workaround: A script can be executed to correct the instance settings. Please raise a ticket to support and refer this KBA

Support Engineer: See the internal notes for reference

Keywords

Onboarding, obx, data, privacy, consent, statement, IAS, DPCS, login, candidates , KBA , LOD-SF-OBX-IAS , IAS User Authentication , Problem

Product

SAP SuccessFactors Onboarding all versions