SAP Knowledge Base Article - Public

3437296 - The Posting Date and Request Date is Inconsistency in Mobile APP and UI

Symptom

The posting date and request date is inconsistency in Mobile APP and UI.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Login ByD mobile APP.
  2. Go to Manage Approval.
  3. Go to Sales Order.
  4. Open Sales Order ABC.
  5. Note down the posting data and requested data.
  6. Login ByD UI.
  7. Go to Sales Order work center -> Sales Order View.
  8. Search for the Sales Order ABC.
  9. The posting/requested date is different with those noted down in Step 5.

Cause

The logged user is in a different time zone with the recorded date.

Resolution

This is the expected system behavior. The dates shown on the sales order might appear to be different than that stored in the BO because of the difference in the time zones and due to the internal time zone conversion, this difference in the dates is observed.

The data on the manager approval screen in mobile APP is fetched and displayed as it presents on the sales order BO. But in the normal UI, if the time zone of the logged user is different than the time zone of the posting/requested date stored in the backend, then due to internal time zone conversion, the different date is shown on the UI.

In some cases where the time zone for the logged user is same as that of the data in the backend then there is no time conversion and same date is shown on the UI.

Keywords

Posting Date, Request Date, Inconsistency, Mobile APP, Sales Order , KBA , SRD-CC-MOB , Mobile Framework , Problem

Product

SAP Business ByDesign all versions