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3437313 - When uploading the result of HCMT for scale-up system, you get error "Cannot read properties of undefined"

Symptom

When you run HCMT for scale-up system, you cannot upload the result to HCMT portal. You get following error:

"Message: Cannot read properties of undefined (reading 'xxxxx') Trace: TypeError: Cannot read properties of undefined (reading 'xxxxx') .  

In HCMT trace(hcmttrc.log), you can see below error:

xx.xx.xxxx-xx.xx.xx xxxxxx:  Network::openChannel host xxxxxx         <- hostname
xx.xx.xxxx-xx.xx.xx xxxxxx: Exception: exception  1: no.2110017  (Basis/IO/Stream/impl/NetworkChannel.cpp:2855) TID: 589123

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP HANA Database 2.0

Product

SAP HANA, platform edition 2.0

Keywords

HCO, HCMT, scale-up, 3321028, Exception: exception  1: no.2110017, Cannot read properties of undefined , KBA , HAN-HCO , HANA Hardware & Cloud Optimization Tool , How To

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