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SAP Knowledge Base Article - PublicSymptom
When setting up the SAP SuccessFactors app in Microsoft Teams, you need to configure how users in SAP SuccessFactors are matched to users in Azure AD (Microsoft Entra ID). This matching process is called User Mapping.
This article explains what identifier options are currently available and whether custom ones can be added.
Environment
SAP SuccessFactors HCM Suite
Feature: Work Tech Configuration — SAP SuccessFactors App in Microsoft Teams
Reproducing the Issue
Customer would like to add additional User Identifier
- Go to Admin Center-> Work Tech Configuration
- SAP SuccessFactors App in Teams -> User Mapping
Available User Identifier Options
| Side | Available Options |
|---|---|
| SAP SuccessFactors | User.email or User.username |
| Azure AD (Microsoft Entra ID) | mail, userPrincipalName, onPremisesSamAccountName, or Directory Extension |
About the Directory Extension option: If you select Directory (Microsoft Entra ID) extension on the Azure AD side, you can manually enter the name of a custom directory extension property — giving you additional flexibility on the Azure AD side.
Resolution
Can I Add a Custom Identifier?
| Side | Supported? | Details |
|---|---|---|
| Azure AD side | Yes | Use the Directory (Microsoft Entra ID) extension option and enter your custom property name. |
| SAP SuccessFactors side | No | Only User.email and User.username are supported. This cannot be extended at this time. |
What Are My Options?
If the standard SF identifiers work for you: Configure User Mapping using either
User.email or User.username on the SAP SuccessFactors side, and select the matching Azure AD attribute on the other side.If you need a custom identifier on the Azure AD side: Select Directory (Microsoft Entra ID) extension and provide your custom property name.
If neither
You can submit a product enhancement request to SAP asking for additional SF-side identifier support.
User.email nor User.username meets your requirements: You can submit a product enhancement request to SAP asking for additional SF-side identifier support.
See Also
Enabling the SAP SuccessFactors App for Microsoft Teams | SAP Help Portal
2090228 - How to submit enhancement ideas for SAP SuccessFactors Products - SAP for Me
Keywords
KBA , LOD-SF-EAS-WRK , Collaboration and Work Tech , How To
Product
SAP SuccessFactors HCM Suite all versions
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