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3437639 - Three servers cannot be started after Crystal Reports Update

Symptom

  • The following servers cannot be started after Crystal Reports Support Package (SP) Update

Adaptive Processing Server

Connection Server

Crystal Reports Processing Server

 

  • Errors below appear in ErrorsAndWarnings log File

Error: Action declarations don't match between 32-bit and 64-bit variants: setup.core-4.0-core

Couldn't load library 'TomcatConfig.dll'.  Error code: 126

Couldn't load library 'Uncategorized.dll'.  Error code: 126

Couldn't load library 'InstallFramework.dll'.  Error code: 126

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Environment

SAP BusinessObjects Business Intelligence Platform(BI) 4.x

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP Crystal Reports 2016 ; SAP Crystal Server 2016

Keywords

KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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