SAP Knowledge Base Article - Preview

3437642 - Coupon based promotion is not getting applied to multiple qualifying products.

Symptom

Coupon based promotion (percentage discount, FreeGift, etc.) could not be fired after partner-product level promotion with same qualifying product is being applied. example: after partner-product level promotion is being applied on the qualifying product (in this case 50% discount on the second product), the coupon promotion having the same qualifying product is not being applied, only promotion with higher priority is being applied.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

All SAP Commerce Cloud versions

Product

SAP Commerce Cloud all versions

Keywords

promotion, rule engine, cart level promotion, product level promotion, not apply, not fire , KBA , CEC-SCC-COM-PRO , Promotion Module - Promotion Engine , Problem

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