SAP Knowledge Base Article - Public

3437796 - How to read Guided Selling Engagement Chart data


You are seeking assistance on how to read the Engagement Chart Data.

Get an overview of how customer engagements have progressed and what future events are planned.

You can also see the details of the last interaction with your contact through various activities.


SAP Cloud for Customer


The Engagement Chart is divided in two sections:

1) The bar chart:

  • The graph will show the columns per month, and the activities will stack in them.
  • This means that it will show the cumulative number of activities in January, then February and so on. 
  • The exact number of each activity will show whenever hovering your cursor over it a specific bar. 

2) The Last Interaction indicators:

  • The text indicates the Last interaction in days. i.e last task was ABC days ago and last phone call was DEF days ago.
  • This number is solely the numbers of days passed since the last activity type and not the number of activities.
  • This indicator is not stacked by month, but total number of days that have passed since.

See Also

Engagement Chart and Last Interaction Details in Guided Selling


guided selling, engagement graph, engagement chart, engagement kpi, activities, opportunity, how to , KBA , LOD-CRM-SBS-GS , Guided Selling and Playbook , How To


SAP Cloud for Customer core applications 2402