SAP Knowledge Base Article - Public

3437808 - The Onboarding candidates are not being synchronized via Real Time Sync - Onboarding

Symptom

Identity provisioning for onboardees. The Onboarding candidates are not being synchronized via Real Time Sync.

 

Environment

SAP SuccessFactors Onboarding

Cause

The Real Time Sync is deactivated. 

Resolution

  • Make sure the Real-Time Sync option is enabled so that synchronization happens immediately whenever a new hire account is created or whenever there are changes to the Onboarding New Hire account status or account type.
  • To do this, go to Manage Identity Authentication / Identity Provisioning > Real-Time Sync and ensure that Enable Real-Time Sync is set to On.

See Also

Manage Real-Time Sync of Users from SAP SuccessFactors to Identity Authentication with Identity Provisioning | SAP Help Portal

Keywords

Onboarding, obx, IAS, IDP, Real, time, sync, configuration, candidates, not, integration, status , KBA , LOD-SF-OBX-IAS , IAS User Authentication , Problem

Product

SAP SuccessFactors Onboarding all versions