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3437852 - Error "Name or password is incorrect (repeat logon)" when using a BW or BW4/HANA Connection for Import

Symptom

  • A previously working BW connection is now failing with the error 

    "Name or password is incorrect (repeat logon)"

  • A scheduled job may fail with the error

    "Name or password is incorrect (repeat logon)"

  •  SAP Agent logs may show the error:

    "An internal server error occurred in the SAP Analytics Cloud agent: Error: Requested RFC Function is not available. Reason: Unable to query function template, caused by com.sap.conn.jco.JCoException: (103) JCO_ERROR_LOGON_FAILURE: Name or password is incorrect (repeat logon)"

  • HAR file may show the error: 

    "{"result":"{\"status\":\"Error\",\"httpStatus\":\"500\",\"error\":{\"code\":\"INTERNAL_SERVER_ERROR_IN_C4A\",\"rawError\":\"Error: Requested RFC Function is not available. Reason: Unable to query function template, caused by
com.sap.conn.jco.JCoException: (103) JCO_ERROR_LOGON_FAILURE: Name or password is incorrect (repeat logon) ...\",\"params\":[]}}"} "


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Keywords

KBA , LOD-ANA-AQU-BW , Data Acquisition from BW , Problem

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