SAP Knowledge Base Article - Public

3437940 - Users not able to register to the class


Users are encountering an error message that states "Registration not available - error.CourseHome.Schedule." when attempting to register to a schedule class from their library.


SAP SuccessFactors Learning

Reproducing the Issue

1. Login to SuccessFactors> Access My Learning

2. Browse All Courses

3. Search and open the course

4. Register to available class

5. Error 'Registration not available - error.CourseHome.Schedule.ShoppingAccountDisabled' occurs.


The user has an associated shopping account, but the 'Enable Shopping Account' setting is disabled.


To resolve the issue, kindly follow the steps outlined below to enable the 'Enable Shopping Account' setting for the user.

Access Learning Administration-> People-> Users-> search the user and open their record-> Open 'Finance'-> Check/Enabled the setting ''

[Note : The course whether it is instructor-led and instructor-led with online content requires the user to have an active shopping account, and this applies to both free and cost associated items.]


Class registration, Registration not available, Schedule offering, Users, LRN-126348 , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem


SAP SuccessFactors Learning 2305