3437985 - Employee Referral Program - Candidate cannot open the Job Referral URL "This password has already been reset" - Recruiting Management

When trying to open the Job Referral URL from the email, an error message is received: "This password has already been reset, or a newer password reset link has been sent to you. Please check your email for a more recent password reset link or request another password reset here."

SAP SuccessFactors Recruiting Management

When using the recruiting email trigger 'Employee Referral Program Candidate referred to a job requisition (new candidate)', the URL generated by the token [[RECRUITING_ERP_JOBREFERRAL_URL]] is an one-time use link only.

Functionality of the token [[RECRUITING_ERP_JOBREFERRAL_URL]]:

The token [[RECRUITING_ERP_JOBREFERRAL_URL]] generates different URLs for the two Employee Referral Program email triggers.

• Employee Referral Program Candidate referred to a job requisition (new candidate)
• Employee Referral Program Candidate referred to a job requisition (existing candidate)

When using for the 'existing candidate' trigger, the token generates the URL to the job posting page.

When using for the 'new candidate' trigger, the token generates a one-time password reset link. After updating the password via the link, the candidate will be redirected to the URL of the job posting page automatically. The password reset link will expire after this update. If the candidate attempts to open the link from the email again, they will see the message "This password has already been reset...".

Configuring the email template for Employee Referral Program email trigger (new candidate):

It is recommended to create a separate email template for the 'new candidate' trigger. This will allow adding instructional text within the email template, indicating that the link will expire after updating the password.

The following tokens can be added in the email template to provide the URL of the career site, the Job Req ID and the Job Title of the job requisition.

• [[LOGIN_URL]]
• [[JOB_REQ_ID]]
• [[JOB_REQ_TITLE]]

Workaround:

There are no other supported tokens available in the trigger to create a link to the job posting page. If you would like to provide a new link to the candidate, please navigate to the Forwarded status of the job requisition and invite the candidate to apply.

3063333 - Employee Referral Program - token [[Recruiting_ERP_Jobreferral_URL]] not working correctly

RCM, Employee Referral, Candidate, email, not working, unable to open, access , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem