3438027 - Changes Done In Account Name Does Not Reflect In Sales Order

Any changes done in Account’s name and last name for an existing Sales Order, does not reflect on the Sales Order.

SAP Cloud for Customer

Prerequisite: There is an existing Sales order which is created for an existing Account/Individual Customer. 

1. Go to Customer work center.
2. Search and open an Account/Individual Customer.
3. Click on Edit button.
4. Modify the Name information for the Account/Individual Customer.
5. Save an Account/Individual Customer.
6. Search and open an existing Sales Order with associated Account/Individual Customer. as in Step 4.
7. Changes made in the Account/Individual Customer name do not reflect in existing Sales Order.

Sales order when created, fetches complete Account information from the existing Business Partner data of the corresponding Account/Individual Customer/Contact. Any modification done in account name will not reflect in the existing Sales Order. 

Any modification done in name of Account or Individual Customer, will only reflect in newly created Sales Order and do not reflect in existing sales order. This is designed current behaviour of the system.

Account, Sales Order, name, last Name, changes, modify, existing sales order , KBA , LOD-LE-CQP-CO , Lean Sales Orders , LOD-CRM-ACC , Account , Problem