SAP Knowledge Base Article - Public

3438250 - Story 2.0 reports will return error upon saving, yet it being successful

Symptom

  • After selecting Save or Save as a 5 minutes long loading appears and then below error message appears:

    "Sorry, something went wrong. The system could not update your story. Please try again, and if the problem persists. contact your system administrator."

  • Even though above error appears, the story is still saved successfully.
  • Re-saving the model, or duplicating the report won't solve the issue.

Environment

  • SAP Analytics Cloud (Enterprise) 2024.2.8

Reproducing the Issue

  1. Open report in question.
  2. Make any changes on the story.
  3. Select Save / Save as option.
  4. Notice the long loading time and error:
    "Sorry, something went wrong. The system could not update your story. Please try again, and if the problem persists. contact your system administrator."
  5. Refresh the story, notice that the changes were still saved successfully.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

sac, story save, story fails to save, story can't be saved, Sorry something went wrong, The system could not update your story, save failed , KBA , LOD-ANA-ADM , SAC Administration , Problem

Product

SAP Analytics Cloud 1.0