3438340 - Changes and required actions related to Planned Production migration - Recruiting Marketing

The enablement of the new Unified Data Model features mandate that RMK and BizX are located within the same region.

As part of our continued efforts to deliver the best service possible to our customers, SAP is undertaking a project to migrate our Recruiting Marketing (RMK) customers to DCs matching the HXM suite.
This migration will be completed to co-locate your RMK and BizX tenants in the same region, supporting the new Unified Data Model. 
For those customers moving to a different region, this migration will come with a few important changes.

This KBA is intended to highlight these changes and any associated actions for our customers.

The details and dates for the migration of your systems will be communicated via e-mail notifications.

Important note : 
As the transition involves copying the configuration from the source instance, we need to take a snapshot of the configuration before the migration.
We therefore request that no changes in configuration are performed in the source instance starting the day before the migration date to ensure nothing is missed. 

SAP SuccessFactors Recruiting Marketing

Change to IP address

The IP address for the RMK service (PortalURL) will be changed based on the destination datacenter.

Eg.: if the customer is migrated to DC62, the IP address for their RMK URL will be: 20.201.47.58 

Required Actions: If you have any allowlisting on the networks you use to access your Production Instance of Recruiting Marketing and/or you have any third party integrations that limit connectivity to or from our servers please make sure that you update any appropriate ACL with the new IP address and domain. 

Please refer to the summary table at the bottom of the KBA for the new IP addresses.

Change to Email notification domains

The email domain for job notification and campaign emails will also be changed for those customers being relocated across regions.
Current email domains (Career Site Builder – Settings – Site Configuration – Job Alert Settings): @noreply.jobs2web.com 
The sender domain will be changed, depending on the new DC location.

Required Actions: If you have any outlook rules configured or any allowlisting in place on the email domain, please make sure you update the domain information.

Please refer to the summary table at the bottom of the KBA for the new domains.

DNS configuration with A-record
Even though a CNAME entry pointing to the RMK URL is the recommended configuration, you may be using an A-Record instead. In this case you must make sure you change the IP address in your DNS configuration to point to the new IP address of the datacenter as soon as possible after the migration date. 
Note if this is not done within 10 days following the migration date your site will stop working.
Also note that RMK career site SSL renewals should be done either before the migration or after the migration once the DNS update has been done.
Any SSL renewal done during the 10 days period while the DNS entry has not been updated will cause the new certificate to not be updated and the browser to show Certificate expiration errors while redirecting to the new DC. 
The new IP addresses based on your destination datacenter are listed in the table at the bottom of this KBA.

WAF implementation
If you are using a WAF (Web Application Firewall) please contact your administrator to make sure your configuration is updated accordingly.
Note if this is not done within 10 days following the migration date your site will stop working.

Please refer to the summary table below 

Next Generation Cloud Delivery

RMK Unified Data Model 

KBA , LOD-SF-RMK-COR , RMK Core Platform , How To