3438364 - Error message appears when trying to view the Customer 360 view app in Cloud For Customer: "App could not be opened either due to an incorrect SAP Fiori launchpad configuration or a missing role assignment."

Symptom

Error message appears when trying to view the Customer 360 view app in Cloud For Customer:

"App could not be opened either due to an incorrect SAP Fiori launchpad configuration or a missing role assignment."
"Failed to resolve navigation target "#Customer-displaySalesOverview? Customer=XXXXXXX&sap-language=EN". This is most likely caused by an incorrect SAP Fiori launchpad content configuration or by a missing role assignment."

Environment

- SAP Cloud for Customer.

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions ; SAP Cloud for Customer integration with SAP S/4HANA all versions

Keywords

S4, Customer 360 view app, incorrect navigation, error message, SAP Fiori launchpad configuration, Mashup ID SM00039, S/4HANA 360 Object Page, incorrect URL, Administrator Mashup Authoring, SSO, Cloud for Customer, S/4HANA Cloud, C4C , KBA , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , Problem

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