SAP Knowledge Base Article - Public

3438447 - Error while submitting E-Verify, key must conform to the pattern /^[a-zA-Z"\-]*$/ - Onboarding 1.0

Symptom

While submitting E-Verify activity, the following error is encountered: The request to E-Verify web service has failed with the following error(s): last_name: Invalid value for "last_name", must conform to the pattern /^[a-zA-Z"\-]*$/.
Q: In what environment this issue is occurring? 

Environment

SAP SuccessFactors Onboarding 1.0

Cause

Invalid character in the candidate's last name.

Resolution

It is necessary to remove the invalid character in the keys LastName and BasP_OrigLastName in Super Admin.

Keywords

KBA , LOD-SF-OBD-EVF , e-Verify , Problem

Product

SAP SuccessFactors Onboarding all versions