SAP Knowledge Base Article - Preview

3438487 - "Unable to fetch form data." on Illinois State Withholding Form - Onboarding

Symptom

  • When the onboardee tries to start/complete the Illinois State Withholding Form, the error "Unable to fetch form data." is observed.
  • Additional Information:
    • The error is only observed for the Illinois State Withholding Form while the other Compliance forms are loading properly.
    • The error also appears to be occurring to new instances/customers who just recently activated Onboarding.


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Environment

  • SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding 2305

Keywords

Onboarding, Onboarding 2.0, OBX, Unable to fetch form data, Illinois State Withholding Form, because "complianceForm" is null, Compliance, Compliance Form, , KBA , LOD-SF-OBX-FRM-FMB , Form Metadata Bundle - Compliance Forms (except i9-EV) , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

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