SAP Knowledge Base Article - Public

3438487 - "Unable to fetch form data." on Illinois State Withholding Form - Onboarding

Symptom

  • When the onboardee tries to start/complete the Illinois State Withholding Form, the error "Unable to fetch form data." is observed.
  • Additional Information:
    • The error is only observed for the Illinois State Withholding Form while the other Compliance forms are loading properly.
    • The error also appears to be occurring to new instances/customers who just recently activated Onboarding.

Environment

  • SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log in as the onboardee
  2. For You Today > Your Compliance Forms > Provide your tax and employment details, as applicable
  3. Compliance Form: Illinois State Withholding Form
  4. Start
  5. Error: Unable to fetch form data.

Resolution

The reported issue has been addressed and fixed by Engineering Team. - OBX-29966
@Product Support: Please see Internal Memo

There are two (2) solutions:

  1. Please run the Off Cycle Event Batch Processing Job (BizX Daily Rule Processing Batch) in Scheduled Job Manager.
  2. Disable then enable the "USA State Withholding Forms" switch in Compliance Settings > United States.

Keywords

Onboarding, Onboarding 2.0, OBX, Unable to fetch form data, Illinois State Withholding Form, because "complianceForm" is null, Compliance, Compliance Form, , KBA , LOD-SF-OBX-FRM-FMB , Form Metadata Bundle - Compliance Forms (except i9-EV) , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding 2305