3438487 - "Unable to fetch form data." on Illinois State Withholding Form - Onboarding

• When the onboardee tries to start/complete the Illinois State Withholding Form, the error "Unable to fetch form data." is observed.
• Additional Information:
  • The error is only observed for the Illinois State Withholding Form while the other Compliance forms are loading properly.
  • The error also appears to be occurring to new instances/customers who just recently activated Onboarding.

• SAP SuccessFactors Onboarding

1. Log in as the onboardee
2. For You Today > Your Compliance Forms > Provide your tax and employment details, as applicable
3. Compliance Form: Illinois State Withholding Form
4. Start
5. Error: Unable to fetch form data.

The reported issue has been addressed and fixed by Engineering Team. - OBX-29966
@Product Support: Please see Internal Memo

There are two (2) solutions:

1. Please run the Off Cycle Event Batch Processing Job (BizX Daily Rule Processing Batch) in Scheduled Job Manager.
   • You need to wait until the job is scheduled to run and test.
   • If the job is not yet configured, please refer to the help guide on how to create, manage, and monitor the Off Cycle Event Batch Processing Job. - Setting Up an Off Cycle Event Batch Job | SAP Help Portal
     
     
2. Disable then enable the "USA State Withholding Forms" switch in Compliance Settings > United States.

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