Symptom
- When the onboardee tries to start/complete the Illinois State Withholding Form, the error "Unable to fetch form data." is observed.
- Additional Information:
- The error is only observed for the Illinois State Withholding Form while the other Compliance forms are loading properly.
- The error also appears to be occurring to new instances/customers who just recently activated Onboarding.
Environment
- SAP SuccessFactors Onboarding
Reproducing the Issue
- Log in as the onboardee
- For You Today > Your Compliance Forms > Provide your tax and employment details, as applicable
- Compliance Form: Illinois State Withholding Form
- Start
- Error: Unable to fetch form data.
Resolution
The reported issue has been addressed and fixed by Engineering Team. - OBX-29966
@Product Support: Please see Internal Memo
There are two (2) solutions:
- Please run the Off Cycle Event Batch Processing Job (BizX Daily Rule Processing Batch) in Scheduled Job Manager.
- You need to wait until the job is scheduled to run and test.
- If the job is not yet configured, please refer to the help guide on how to create, manage, and monitor the Off Cycle Event Batch Processing Job. - Setting Up an Off Cycle Event Batch Job | SAP Help Portal
- Disable then enable the "USA State Withholding Forms" switch in Compliance Settings > United States.
Keywords
Onboarding, Onboarding 2.0, OBX, Unable to fetch form data, Illinois State Withholding Form, because "complianceForm" is null, Compliance, Compliance Form, , KBA , LOD-SF-OBX-FRM-FMB , Form Metadata Bundle - Compliance Forms (except i9-EV) , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem
Product
SAP SuccessFactors Onboarding 2305