SAP Knowledge Base Article - Public

3438581 - Users can't see certain section in form

Symptom

User can't see one section in form though section permission is enabled.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors Performance Management

Cause

There are two potential causes:

  1. When the user pasted the comment, it included some styling that was similar to the style the system is using. As a result, the system layout was broken.
  2. When the user edited the comment, they accidentally dragged the section into the comment box.
    Pasted image.png

Resolution

It is recommended to utilize the formatting options available in the Rich text editor to add or edit comments.

For forms have this issue, please follow below steps to return the section to its original position.

  1. Route the form back to the user
  2. Proxy to the user and open the form
  3. Delete the section in comment box and save the form

See Also

2077922 - Manage Templates - Rich Text Editor - Performance Management

Keywords

drag, sfsf, PM form, comment box, section disappeared, move section, section permission , KBA , LOD-SF-PM-FRM , Forms & Templates , Problem

Product

SAP SuccessFactors Performance & Goals all versions