SAP Knowledge Base Article - Preview

3438870 - How to merge two full accounts with site identity

Symptom

  • Same person registered two different accounts with two different email addresses.
  • Both accounts have their own separate UID.
  • Both accounts registered as a full account with site identity.
  • User would like the two profiles merged.


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Environment

  • SAP Customer Data Cloud
  • RAAS
  • Customer Identity
  • Profile Management

Product

SAP Customer Data Cloud all versions

Keywords

Gigya, CDC, merge, account, profile, site, link, different email, same person , KBA , CEC-PRO , SAP Customer Data Cloud - Identity, - Consent, - Profile , How To

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