3438946 - ID is Displayed in Product field instead of Name in Items facet

A Product ID is displayed in the Product field instead of a Product Name in the Items facet.

SAP Cloud for Customer

1. Go to the Service work center
2. Go to the Tickets view
3. Open the Ticket 123 (Where 123 refers to the Ticket ID)
4. Go to the Items facet
5. Click Add
6. Click two squares icon in the Product field
7. Select a product (e.g. ID: 1000 / Name: Test Product)
8. Check the Product field

Result: 1000 is displayed.

This is an expected system behavior.

A product name is displayed in the Description field so use both Product and Description fields.

id, name, items, products, description, display, show, instead , KBA , LOD-CRM-SRP , Service Request Processing , How To