SAP Knowledge Base Article - Public

3438966 - Quick Actions "My Learning" not available - Onboarding

Symptom

"My Learning" quick action not available for users despite required Learning Access permission granted.

Environment

SAP SuccessFactors Onboarding

Cause

There was a change in 2023 impacting the API used to validate the permissions related to the display of Quick Action Cards missed for external users.

Therefore the issue does not only impact the MyLearning quick action card but all Quick Action Cards for external users.

Resolution

Engineering are aware of the issue. The fix date will be updated when available. Your CSM can refer to this reference number PLA-45290 

Workaround: navigate to the desired page from the Home Page menu to take relevant actions.

Keywords

external, user, onboardee, getUserPermissionResponse, InvalidUser, uType, NAMED, RBP, access, UserPermissionServiceAPIClient , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Known Error

Product

SAP SuccessFactors Onboarding all versions