SAP Knowledge Base Article - Public

3439070 - Proposal link in email returning error message

Symptom

When opening a proposal through link received in email, error message "Action is not available in this status. " is shown.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. In quote generation document, select the option Include Proposal Link
  2. Send the email
  3. In the email received, open the link of type: http://[environment].cpq.cloud.sap/viewproposal.aspx?q=[key]
  4. A page is opened with error message.

Cause

Incorrect settings in permissions.

Resolution

The user settings taken into consideration when viewing proposal is defined in "Email Customers / Quote Acceptance Settings", specifically in setting "User used for Quote Acceptance". Therefore, the workflow permissions and settings are considered. 

View Proposal action should be enabled for the start -> end status and user type should be part of permission for the action.

Keywords

View, Proposal, Quote, Link, Email, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ 2024