Symptom
When opening a proposal through link received in email, error message "Action is not available in this status. " is shown.
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
- In quote generation document, select the option Include Proposal Link
- Send the email
- In the email received, open the link of type: http://[environment].cpq.cloud.sap/viewproposal.aspx?q=[key]
- A page is opened with error message.
Cause
Incorrect settings in permissions.
Resolution
The user settings taken into consideration when viewing proposal is defined in "Email Customers / Quote Acceptance Settings", specifically in setting "User used for Quote Acceptance". Therefore, the workflow permissions and settings are considered.
View Proposal action should be enabled for the start -> end status and user type should be part of permission for the action.
Keywords
View, Proposal, Quote, Link, Email, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed