Symptom
The export file takes minutes to initialize and processes thousands of steps, causing performance issues in the tenant.
Environment
SAP Analytics Cloud (Enterprise) 2024.2.8
Reproducing the Issue
- Logon to the SAP Analytics Cloud tenant
- From the main menu, go to Transport and then to Export
- Switch to File System
- Select the desired story
- Hit the "Export" button
- Note that the status will remain "Unprocessed" for some minutes without initializing the export
- After initializing, the export perform thousands of steps.
Cause
The story you try to export has a huge number of bookmarks.
Resolution
Ask the users to reduce the bookmarks they use. Once the total number of bookmarks is reduced, the export workflow will work.
- Workaround: Transport the object via Content Network.
Since the story has huge number of objects, it will take time to perform export, but in Content Network export happens in the background. Therefore, it is possible to trigger the export, give it some time, and the export will be completed.
See Also
- 2975954 - Implement multiple Identity Providers (IdP) in SAP Analytics Cloud (SAC) - SAP for Me
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
Keywords
SAC, SAP Analytics Cloud tenant, Performance, Transport, Export, File, Story, Unprocessed, longer, Time, Minutes, Steps, Thousands. , KBA , LOD-ANA-ACN , SAC Content Network , Problem
Product
SAP Analytics Cloud 1.0