SAP Knowledge Base Article - Preview

3439107 - Case Processor Not Receiving Email Notification Upon Case Approval by Approver

Symptom

The case processor does not receive an email notification upon case approval by the approver, despite having email notifications enabled and a defined response email template.


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

approvals notification response no email case owner , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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