Symptom
The case processor does not receive an email notification upon case approval by the approver, despite having email notifications enabled and a defined response email template.
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
approvals notification response no email case owner , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
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