Symptom
After selecting a mentoring program as a mentee and selecting Show Recommended Mentors, receive an error:
Error occurred
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errorId=XX, fingerprint=XX, timestamp=XX, errorMessage=An application error occurred. Please try again later, or notify support (with the error information of errorId=XX, timestamp=XX, and the version information from the current screen) if the issue keeps occurring., server=XX, versionInfo=Release: XX
Server: XX
Timestamp: XX
Environment
- SAP SuccessFactors Mentoring
- SAP SuccessFactors Job Description Manager
- SAP SuccessFactors Job Profile Builder
Reproducing the Issue
- Log in to system
- Navigate to Admin Center > Development
- Select the Mentoring tab
- Select the Open Enrollment tab
- Locate a program and select Sign Up As Mentee
- Select Join
- Populate at least one comment > Select Show Recommended Mentors
- Receive error
Cause
There are duplicate job codes
Resolution
- Run the check tool for Job Description Manager and make corrections based on SAP SuccessFactors Expert Content - Running checks for Job Description Manager (JDM).
- (Employee Central) Ensure all active employee mentors have the latest job code associated to them. Since job code changes can be effective dated, the active employees may not have an active job code assigned.
Keywords
success factors, sf, sfsf, jpb, jdm, errors, warnings, mentoring, programs, showing, recommending, joining, can not, cannot access, duplicate key, codes, jobs, dates, WSM-5973, WSM-21022 , KBA , LOD-SF-MEN-ADM , Admin Center and Setttings , LOD-SF-TIH-JDM , Job Description Manager , LOD-SF-TIH-JPB-ADM , Admin Center, Settings, Permissions , Problem