SAP Knowledge Base Article - Public

3439128 - Mentoring 'Show Recommended Mentors' Error: Please click this link to automatically search for any Knowledge Base Articles related to this error, or refresh the page and try the action again.

Symptom

After selecting a mentoring program as a mentee and selecting Show Recommended Mentors, receive an error:

Error occurred

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errorId=XX, fingerprint=XX, timestamp=XX, errorMessage=An application error occurred. Please try again later, or notify support (with the error information of errorId=XX, timestamp=XX, and the version information from the current screen) if the issue keeps occurring., server=XX, versionInfo=Release: XX
Server: XX
Timestamp: XX

Environment

  • SAP SuccessFactors Mentoring
  • SAP SuccessFactors Job Description Manager
  • SAP SuccessFactors Job Profile Builder

Reproducing the Issue

  1. Log in to system
  2. Navigate to Admin Center > Development
  3. Select the Mentoring tab
  4. Select the Open Enrollment tab
  5. Locate a program and select Sign Up As Mentee
  6. Select Join
  7. Populate at least one comment > Select Show Recommended Mentors
  8. Receive error

Cause

This is a regression where there are duplicate job codes

Resolution

This is tentatively scheduled to be fixed in the 2405 release. Release dates can be reviewed on Product Release & Road Map Information.

Workarounds:

  • Run the check tool for Job Description Manager and make corrections based on SAP SuccessFactors Expert Content - Running checks for Job Description Manager (JDM).
  • Do not populate any comments before submitting the Show Recommended Mentors button
  • (Employee Central) Ensure all active employee mentors have the latest job code associated to them. Since job code changes can be effective dated, the active employees may not have an active job code assigned.

Keywords

success factors, sf, sfsf, jpb, jdm, errors, warnings, mentoring, programs, showing, recommending, joining, can not, cannot access, duplicate key, codes, jobs, dates, KI2211, KI2311, WSM-5973, WSM-21022 , KBA , LOD-SF-MEN-ADM , Admin Center and Setttings , LOD-SF-TIH-JDM , Job Description Manager , LOD-SF-TIH-JPB-ADM , Admin Center, Settings, Permissions , Known Error

Product

SAP SuccessFactors HXM Suite 2311 ; SAP SuccessFactors Succession & Development 2311