SAP Knowledge Base Article - Public

3439128 - Mentoring 'Show Recommended Mentors' Error: Please click this link to automatically search for any Knowledge Base Articles related to this error, or refresh the page and try the action again.

Symptom

After selecting a mentoring program as a mentee and selecting Show Recommended Mentors, receive an error:

Error occurred

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errorId=XX, fingerprint=XX, timestamp=XX, errorMessage=An application error occurred. Please try again later, or notify support (with the error information of errorId=XX, timestamp=XX, and the version information from the current screen) if the issue keeps occurring., server=XX, versionInfo=Release: XX
Server: XX
Timestamp: XX

Environment

  • SAP SuccessFactors Mentoring
  • SAP SuccessFactors Job Description Manager
  • SAP SuccessFactors Job Profile Builder

Reproducing the Issue

  1. Log in to system
  2. Navigate to Admin Center > Development
  3. Select the Mentoring tab
  4. Select the Open Enrollment tab
  5. Locate a program and select Sign Up As Mentee
  6. Select Join
  7. Populate at least one comment > Select Show Recommended Mentors
  8. Receive error

Cause

There are duplicate job codes

Resolution

Keywords

success factors, sf, sfsf, jpb, jdm, errors, warnings, mentoring, programs, showing, recommending, joining, can not, cannot access, duplicate key, codes, jobs, dates, WSM-5973, WSM-21022 , KBA , LOD-SF-MEN-ADM , Admin Center and Setttings , LOD-SF-TIH-JDM , Job Description Manager , LOD-SF-TIH-JPB-ADM , Admin Center, Settings, Permissions , Problem

Product

SAP SuccessFactors HXM Suite 2311 ; SAP SuccessFactors Succession & Development 2311