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3439135 - Error: Failed to access DBM file "/var/mod_security_data/www-data-ip" in Commerce Cloud

Symptom

You are facing issues with Apache webserver responsiveness. Apache may be restarting or exhibit High CPU usage. When checking the Apache logs you frequently see the following message:

 [security2:error] [pid 22479:tid 140309072087864] [client 123.123.123.123:38032] [client 231.231.231.231] ModSecurity: collection_store: Failed to access DBM file "/var/mod_security_data/www-data-ip": Resource deadlock would occur


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Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

WAF, Apache, ratelimit, rate-limit, deadlock , KBA , CEC-SCC-CLA-ENV-NWC , Network Connectivity , CEC-SCC-CLA-ENV-EMG , Environment Management , Problem

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