SAP Knowledge Base Article - Public

3439156 - Associating multiple templates to email recipients in Applicant Status Configuration - Recruiting Management

Symptom

In Edit Applicant Status Configuration, when assigning email template to notification recipient, system allows selecting one email template only.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Admin Center > Edit Applicant Status Configuration
  2. Click on Status Set or click on Take Action > Edit
  3. Click on Status Name or click on Take Action > Edit to see status configuration
  4. Notice that for each email recipient, you can only map one email template

Cause

This is by system's design. For status email notifications, you can only associate a role / email recipient to one email template.

Resolution

If you wish to enhance this feature for future releases, you may raise it as an enhancement idea. Please refer to KBA 2090228 - How to Submit Ideas for SAP SuccessFactors Products.

See Also

Configuring a Status in an Applicant Status Set
2080952 - Applicant Status Configuration in SuccessFactors - Recruiting Management

Keywords

applicant status configuration, multiple templates, email recipient, status notification , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , LOD-SF-RCM-EML , Recruiting Emails and Notifications , How To

Product

SAP SuccessFactors Recruiting all versions