SAP Knowledge Base Article - Public

3439263 - DRTM Master Data Purge error "There is no exit date assigned to this user"

Symptom

After completing a DRTM Master Data Purge, when downloading Preview Report, there is a column in .csv file with NOTES: "There is no exit date assigned to this user".

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Login to instance
  2. Go to Data Retention Management
  3. Create New Purge Request
  4. Select Purge request type : DRTM Master Data Purge
  5. Select user or Upload a list of users
  6. Add Approver
  7. Launch Immediately
  8. Go to Purge Request Monitor
  9. Select Requests Pending Final Approval Tab
  10. Approve the Request
  11. Go to Purge Progress & Results
  12. See Status as Completed
  13. When downloading Preview Report, see a column in .csv file with NOTES: There is no exit date assigned to this user.

Cause

Cause #1:

CompanyExitDate is not maintained for the purge user in UDF.

Cause #2:

Ignore data retention time configuration for this purge request was not flagged.

Resolution

For Cause #1:

Follow below steps:

  1. Admin Center
  2. Data Inspector
  3. Table_EMP_EMPLOYMENT_INFO
  4. Define Filter Criteria
  5. Users Sys ID -> Equals -> Userid
  6. Show Data
  7. Check value of "Is EC Record"
  8. If "Is EC Record" is 0, then the user is not an EC user. Those users must have CompanyExitDate records in UDF to be purged 
  9. If "Is EC Record" is 1, the user is an EC user, and we must verify that an End Date is maintained in the EC table.

Refer to Help Portal - Syncing the Termination Date Between Employee Central and Standard User Fields to set up HRIS sync mapping between Employee Central and the standard user field <companyExitDate>.

For Cause #2:

When purging data for an individual or a list of inactive users, flag this option to ignore data retention times and purge data immediately with fewer restrictions: the DRTM Master Data Purge skips user's validations as country/region record and termination date record. For example: although a user's country/region record doesn't match the country names defined in the MDF object for country/region, the user's data can still be purged immediately. 

  • NOTE: When the "Upload a list" option is chosen, the Ignore checkbox only becomes available once the "Upload" button is clicked.

See Also

Keywords

CompanyExitDate, Company Exit Date, DRTM Master Data Purge, SuccessFactors, Platform, LOD-SF-PLT, LOD-SF-EC, Is EC Record, Table_EMP_EMPLOYMENT_INFO, Data inspector, There is no exit date assigned to this user, ignore retention time, upload a list, bcui , KBA , LOD-SF-PLT-DRM , Data Retention Management , LOD-SF-EC-DRM , Data Retention Management - (DRM & DRTM) EC Data Only , Problem

Product

SAP SuccessFactors HCM Suite all versions