3439263 - DRTM Master Data Purge error "There is no exit date assigned to this user"

After completing a DRTM Master Data Purge, when downloading Preview Report, there is a column in .csv file with NOTES: "There is no exit date assigned to this user".

SAP SuccessFactors HCM Suite

1. Login to instance
2. Go to Data Retention Management
3. Create New Purge Request
4. Select Purge request type : DRTM Master Data Purge
5. Select user or Upload a list of users
6. Add Approver
7. Launch Immediately
8. Go to Purge Request Monitor
9. Select Requests Pending Final Approval Tab
10. Approve the Request
11. Go to Purge Progress & Results
12. See Status as Completed
13. When downloading Preview Report, see a column in .csv file with NOTES: There is no exit date assigned to this user.

Cause #1:

CompanyExitDate is not maintained for the purge user in UDF.

Cause #2:

Ignore data retention time configuration for this purge request was not flagged.

For Cause #1:

Follow below steps:

1. Admin Center
2. Data Inspector
3. Table_EMP_EMPLOYMENT_INFO
4. Define Filter Criteria
5. Users Sys ID -> Equals -> Userid
6. Show Data
7. Check value of "Is EC Record"
8. If "Is EC Record" is 0, then the user is not an EC user. Those users must have CompanyExitDate records in UDF to be purged 
9. If "Is EC Record" is 1, the user is an EC user, and we must verify that an End Date is maintained in the EC table.

Refer to Help Portal - Syncing the Termination Date Between Employee Central and Standard User Fields to set up HRIS sync mapping between Employee Central and the standard user field <companyExitDate>.

For Cause #2:

When purging data for an individual or a list of inactive users, flag this option to ignore data retention times and purge data immediately with fewer restrictions: the DRTM Master Data Purge skips user's validations as country/region record and termination date record. For example: although a user's country/region record doesn't match the country names defined in the MDF object for country/region, the user's data can still be purged immediately. 

• NOTE: When the "Upload a list" option is chosen, the Ignore checkbox only becomes available once the "Upload" button is clicked.

• Help Portal - Adding the CompanyExitDate Field to the User Record
• Help Portal - Syncing the Termination Date Between Employee Central and Standard User Fields
• KBA 2643327 - Missing 'Company Exit Date' Field in User Profile for DRTM
• KBA 2617614 - How to Configure companyExitDate Field under Manage Business Configuration
• KBA 2615360 - DRTM Master Data Purge for Inactive Users

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