SAP Knowledge Base Article - Preview

3439317 - Unable To Select Values For Fields While Contact Creation

Symptom

Few fields on quick create of Contact are greyed out and does not allow an option to select value from dropdowns. 

These fields include Job title, Function, Department, business department.


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Environment

  • Service Cloud Version 2
  • Sales Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

Field, Contact, greyed, not editable, Select Values For Fields, Contact Creation , KBA , CEC-CRM-CON , Contact for SAP Sales/Service Cloud , Problem

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