Symptom
Few fields on quick create of Contact are greyed out and does not allow an option to select value from dropdowns.
These fields include Job title, Function, Department, business department.
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Environment
- Service Cloud Version 2
- Sales Cloud Version 2
Product
SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
Field, Contact, greyed, not editable, Select Values For Fields, Contact Creation , KBA , CEC-CRM-CON , Contact for SAP Sales/Service Cloud , Problem
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